+91 9330029260Frequently Asked Questions
Below you'll find answers to the most common questions.
Water Purifier Services
RO Service
What is RO Service?
An RO service is basically a checkup for your home water purifier. After booking, a technician will visit your home to clean or wash the filters to continue to receive pure drinking water.
What is the cost of RO service in Kolkata?
The cost of RO service in Kolkata can vary depending on service provider, but in Fast RO Service we charge ₹349/- and give a 30-day service warranty on any water purifier.
What dose RO service include?
An RO service typically involves a thorough inspection of your water purifier system to ensure it’s functioning properly. The technician will clean and backwash all filters and check the water quality. If any filter needs to be replaced during service, then filter charges will applicable extra.
Is RO service necessary?
Yes! RO service is necessary for all water purifier. it’s highly recommended to maintain optimal performance and water quality. Like any other device, water purifier require timely service or maintenance. Regular servicing helps ensure your filters function correctly and this can also extend the lifespan of your RO system and prevent costly repairs down the road.
How often should RO be serviced?
The ideal service schedule for your RO system depends on your water quality and usage. However, you can get serviced every 4-6 months or 3-4 times in a calendar year. This helps ensure your filters work effectively and prevents potential problems like slow water flow or decreased water quality. Some RO systems may also have indicator lights that let you know when it’s time for a service.
RO Repair
What is RO Repair?
The term RO repair refers to any defective parts that harm the water purifier, whether it’s an electric or non-electric one. The water purifier’s function is often affected by damaged electric parts that require repair or replacement.
Which spare parts comes in RO repair?
The specific parts replaced during RO repair depend on the issue. However, some commonly repaired or replaced parts include UV lamp, Pump, SMPS etc. The technician will diagnose your system and recommend the necessary replacements to get your RO system back up and running smoothly.
Waht is the cost of repair any RO purifier?
The cost of RO repair can vary depending on the specific problem and the parts required. In general, minor repairs may cost around ₹300-₹500, while more complex repairs involving a Pump, Control Board etc. can range from ₹1,500 and above. It’s always best to get a diagnosis from a qualified technician to get an accurate estimate for your repair.
How RO repair works?
RO repair typically involves a two-step process. First, a qualified technician will diagnose the problem with your RO system. This may involve checking water pressure, flow rate, and overall system performance. Once they identify the issue, they’ll replace the faulty components, like Solenoid Valve, SMPS and perform any necessary repairs to get your clean water flowing again.
Will there be any warranty on the repaired parts?
We provide a 30-day warranty on any parts repair. Parts like the Pump, Circuit Board, Sensor etc.
RO Maintenance (AMC)
What is Annual Maintenance Contract in RO?
RO AMC is an annual maintenance contract for water purifiers. It’s a yearly service agreement that ensures your RO system runs smoothly and delivers clean water. During the maintenance period, a technician will typically perform regular checkups and servicing of your RO system throughout the year.
What is the maintenance cost of RO water purifier?
The cost of maintaining an RO water purifier in India can vary depending on the model, but in Kolkata, we have a range of between ₹2,000 to ₹6,000 per year. This covers the cost of replacing the pre-filters, RO membrane, and UV lamp (if your purifier has one), as well as labor charges for the technician. Regular maintenance helps ensure your RO system removes contaminants effectively and delivers clean drinking water.
Is AMC required for Aquaguard?
Yes, an AMC (Annual Maintenance Contract) can be a valuable investment for your Aquaguard RO water purifier. It offers peace of mind by ensuring your purifier receives regular servicing and filter replacements. These routine checkups can help extend the lifespan of your Aquaguard and maintain its optimal performance in terms of water quality and efficiency.
Benefits of RO AMC?
- Ensures Optimal Performance: Regular maintenance keeps your RO system function properly.
- Improved Water Quality: Regular RO service improve your water quality.
- Cost Savings: AMCs can actually save you money in the long run.
- Peace of Mind: Knowing a qualified technician will be available to service your RO system can provide peace of mind.
What covers under RO AMC?
- Free service visits: This typically consists of 2-4 visits per year from a qualified technician to perform preventive maintenance on your RO system.
- Preventive maintenance: This may include tasks like checking for leaks, cleaning filters, and ensuring the system is functioning properly.
- Repair or replacement of certain parts: This often covers electrical components like the pump and adapter, but may not extend to consumable filters or membranes (unless specified in the plan).
Kitchen Chimney Services
Chimney Service
What is Chimney Service?
Chimney service is a checkup and cleaning process of any home kitchen chimney. Daily use of the chimney makes it dirty, so it should be cleaned. Using a dirty chimney can make your family unsafe.
Does chimney require servicing?
In Kolkata, chimneys should be serviced regularly to ensure proper ventilation and prevent smoke buildup. The frequency of servicing depends on various factors like chimney usage and weather conditions. It’s generally recommended to get your chimney serviced at least 1-2 times in a year.
What is the chimney service cost in Kolkata?
The exact cost of chimney service in Kolkata depends on the condition of your chimney and the services required. However, chimney cleaning typically ranges from ₹500 to ₹2000, and chimney repairs can start from ₹1000 and go up depending on the complexity of the issue.
How chimney service work?
Once after book your service, our chimney expert will visit your home and inspect the kitchen chimney first. then detach the oil collector, and baffle filter one by one and clean them carefully. After cleaning the parts, attach them like before and it will start working as new like before.
Chimney Maintenance (AMC)
What is AMC in kitchen chimney?
RO AMC is an annual maintenance contract for water purifiers. It’s a yearly service agreement that ensures your RO system runs smoothly and delivers clean water. During the maintenance period, a technician will typically perform regular checkups and servicing of your RO system throughout the year.
What is the maintenance cost of a home kitchen chimney?
The maintenance cost of a home kitchen chimney in India can vary depending on several factors like the chimney type, size, frequency of cleaning, and the service provider. Typically, AMC maintenance can range from ₹999 to ₹1500, while a deep cleaning with filter replacement might cost higher than the basic maintenance. It’s recommended to get your chimney cleaned professionally at least twice a year to ensure proper functioning and safety.
Benefits of AMC for Chimneys in Kolkata?
- Enhanced Performance: Regular cleaning and servicing ensure your chimney functions optimally, efficiently removing smoke and odors from your kitchen.
- Extended Lifespan: Proper maintenance helps prevent breakdowns and prolongs the life of your chimney.
- Improved Safety: A well-maintained chimney reduces the risk of fire hazards caused by grease buildup.
- Peace of Mind: With an AMC, you don’t have to worry about scheduling cleaning appointments or unexpected repair costs for covered services.
RO Water Purifier on Rent
Do I get storage tank with the purifier? What is the capacity?
Yes, our all model comes with storage tank, tank capacity will be 5-8 litres varies by the model you choose.
What are the purification stages?
Our rental RO purifier has typically 5-7 purification stage, depending on water condition.
Does the installation require drilling or change in water and electricity lines?
Over 85% of our clientele opts to utilize the RO+UV Water Purifier in the form of a wall-mounted unit. Nevertheless, you have the flexibility to employ the unit either as a wall-mounted fixture or as a countertop unit. Our proficient installation team will handle all the essential power and water line adjustments during the installation procedure.
Will I have to any additional charges during installation?
There are no extra fees required with the installation of the RO Purifier.
What if I move to a new house?
We offer a complimentary relocation service once annually. For additional relocations within the same year, a shifting fee of Rs. 299 will apply.
What if I get a damaged product or there is a fault after the machine is installed?
You can call us and our technician will come, assess the product, and resolve the problem.
Will the water purifier be brand new?
All water purifiers are serviced from time to time and are kept in prime condition. The purifier that will be delivered to you will go through multi point & thorough checks before being delivered to you.
What happens if the product is damaged?
If the product sustains damage or malfunctions, a service technician will make a visit to assess the situation and furnish a comprehensive report. Should the damage be significant, we will promptly inform you and deduct the associated repair costs from your security deposit. It’s important to note that we will not deduct any fees for typical wear and tear.
We are a Kolkata-based company, and we know the water condition in Kolkata, it’s very dirty and ironic. It is important to service water purifiers on time as there are many impurities in the water.
We provide comprehensive services and maintenance that ensure your water purifier functions flawlessly for years to come.